How to Hand Over Your Shipment to the Carrier

This article explains how to hand over your parcel to the carrier after creating your shipment and printing the label.

 

Result After Completion

Once you've handed over your parcel:

  • Your shipment is with the carrier and ready for delivery
  • You can track your shipment in real time in Swotzy

Before You Start

Make sure that:

  • You have created your shipment in Swotzy
  • You have printed the shipping label and attached it to your parcel

Available Handover Methods

Swotzy supports three handover methods:

  • Courier pickup — schedule a free pickup directly through Swotzy
  • Parcel locker — drop off your parcel at a locker at any time
  • Post office or service point — drop off your parcel in person during business hours
Method Availability Cost Best for
Courier pickup Mon–Fri, scheduled Free Multiple parcels, busy schedule
Parcel locker 24/7 Free Flexibility, contactless
Post office or service point Business hours Free Large parcels, need assistance

Method 1 — Schedule a Courier Pickup

The courier collects your parcel from your sender address on the date and in the time window you choose. This method is available free of charge.

Option A — From Manage Pickups

  1. In the left-hand menu, go to Manage Pickups
  2. Open the Available tab
  3. Click the sender address you are shipping from
  4. Select the shipment or shipments you want to schedule a pickup for, or select Select all
  5. Click Schedule pickup
  6. Check the pickup date and time window. Change them if needed.
  7. Add instructions for the courier in Instructions for the courier if needed
  8. Click Schedule pickup to confirm

Shipments are grouped by sender address, then by carrier. You can schedule one pickup for multiple shipments from the same sender address and carrier.

Option B — From Shipment Overview

  1. In the left-hand menu, go to Shipment Overview
  2. Click on the shipment you want to schedule a pickup for
  3. Click the three-dot menu
  4. Click Schedule pickup
  5. Check the pickup date and time window. Change them if needed.
  6. Click Schedule pickup to confirm

You can also set up automated pickups, so Swotzy books a courier for you as soon as your shipments are ready.

For full instructions, see How to Schedule a Courier Pickup and How to Set Up Automated Pickups.

Method 2 — Drop Off at a Parcel Locker

Parcel lockers are available 24/7. Drop off your parcel at any time that suits you.

  1. Go to the parcel locker with your labelled parcel
  2. Scan the shipping label or enter the tracking number of your shipment
  3. Place the parcel in the open compartment

Check the size and weight limits for your chosen parcel locker before dropping off. For compartment dimensions by carrier, see Dimensions of Carrier Parcel Locker Compartments.

Method 3 — Drop Off at a Post Office or Service Point

Visit a post office or carrier service point during business hours and hand your parcel to a staff member.

  1. Find the nearest drop-off location on the carrier's website
  2. Bring your labelled parcel during business hours
  3. Hand the parcel to a staff member

Check opening hours before visiting, particularly on weekends and public holidays.

Handover Options by Country

For a full breakdown of available handover options for each carrier, see the guide for your shipping country:

Need Assistance?

If you experience any issues, our support team is here to help.

Contact us at support@swotzy.com

 

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