How to Track Your Shipment – Help Center

This article explains how to track your shipment and view tracking events in Swotzy.

Result After Completion

Once you follow the steps below, you will be able to:

View tracking events for your shipment directly in Swotzy
Track your shipment using the Swotzy tracking page

Before You Start

Make sure that:

Your shipment has been handed over to the carrier — tracking events are only registered after handover
Your carrier service includes tracking — some carrier services do not offer tracking. If no tracking information is available in Swotzy, the carrier does not have it either. Keep this in mind when selecting a carrier service

Tracking Your Shipment in Swotzy

Option 1 — View tracking events in Shipment Overview

Go to Shipment Overview
Select the shipment you want to track
The summary view will open automatically
See the Tracking section to view tracking events

Option 2 — Use the Swotzy tracking page

Go to tracking.swotzy.com
Enter the tracking number for your shipment
Your tracking events will appear on the page

About Tracking Information

All tracking events displayed in Swotzy are sourced from the carrier's own tracking systems.

For the most up-to-date information, check the tracking page of the carrier you used to send your shipment.

If you used a national post carrier (Latvijas Pasts, Omniva, or Lietuvos Paštas) and are shipping internationally, the most current tracking information may be available on the national post website of the recipient's country. For example, for shipments to the United States, check USPS tracking.

If tracking information has not updated or appears incorrect, contact our support team at support@swotzy.com. We will reach out to the carrier and request a status update.

Need Assistance?

If you have any questions about tracking your shipment, our support team is here to help.