How Do I Pay for My Shipment?

How Shipping Payments Work

When you join Swotzy, you receive a credit limit of €50. This is the amount available to you to create shipments. On the first working day of the following month, Swotzy issues a monthly invoice for the total amount used during that month.

All invoices must be paid within 7 days of the issue date.

If €50 is not enough for your shipping volume, you can increase your credit limit by paying a deposit invoice. The deposit amount is automatically deducted from your monthly invoice.

To learn more, see:

• What is a credit limit?
• What is a monthly invoice?
• What is a deposit invoice?

Additional Invoices

Depending on your shipments, you may receive additional invoices beyond your monthly invoice.

Reconciliation invoice

If a carrier returns a shipment, finds that packaging does not meet their guidelines, or measures a shipment and finds that the dimensions or weight differ from what was entered in Swotzy, an additional reconciliation invoice may be issued. Reconciliation invoices are issued in the middle of the following month.

To avoid unexpected charges, enter shipment dimensions and weight accurately and make sure your packaging meets the guidelines of your chosen carrier.

To learn more, see:

• What is a reconciliation invoice?
• Carrier packaging guidelines

Customs invoice

If you have sent shipments internationally to countries outside the EU using DDP incoterms, you will receive a customs invoice for the customs duties charged by the destination country's customs authority. Customs invoices are issued once a week, after Swotzy receives them from carriers. Carriers can issue customs invoices up to 3 years after a shipment has been delivered.

To learn more, see:

• What is a customs invoice?

Need Assistance?

If you have any questions about invoices or payments, our support team is here to help.

Contact us at support@swotzy.com