How to Set Up Automated Pickups

Result After Completion

Once set up:

• When a shipment reaches the status Ready, Swotzy schedules a courier pickup for its sender address and carrier
• Shipments from the same sender address with the same carrier that reach the status Ready before the pickup is sent to the carrier are added to that pickup
• Automatically scheduled pickups appear in Manage Pickups > Scheduled

Before You Start

Keep in mind that:

• Automated pickups are set separately for each sender address and carrier. All carriers are switched off by default.
• Changes apply only to shipments that reach the status Ready after you save them.

How Automated Pickups Work

Ready shipments are scheduled for the same working day while the carrier still offers a pickup window. Otherwise, they are scheduled for the next working day. Non-working days are skipped.

All shipments that become ready at the same address for the same carrier are combined into one pickup per day. The pickup is sent to the carrier 20 minutes before the carrier's cut-off or the end of the pickup window, whichever comes first. Shipments that become ready after that go on the next working day's pickup.

LP Express and Unisend parcels that you drop off at a parcel locker are not scheduled for pickup. Take them to a parcel locker yourself.

If you have an active daily pickup for an address and carrier, automated pickups are switched off for that address and carrier.

Set Up Automated Pickups

1. In the left-hand menu, go to Settings > Pickups
2. Under By location & carrier, check that the switch next to the sender address is on. When it is off, the address shows Automation paused.
3. Click the arrow next to the sender address
4. Switch on each carrier you want to automate for that address
5. For carriers with a dropdown, select a pickup window, or leave Last window of the day

Some carriers let you choose a pickup window. For others, the row shows Carrier sets the window, and the carrier decides the pickup time. If the window you select is not offered on a given day, the last window of that day is used.

6. Repeat steps 2–5 for other sender addresses if needed
7. Click Save changes

Track Your Automated Pickups

In Manage Pickups > Scheduled, automatically scheduled pickups are marked Automatically scheduled.

A pickup shows Collection pending until it is sent to the carrier. The time it will be sent is shown under the pickup window. To send it earlier, click Send now.

In Shipment Overview, shipments waiting for an automated pickup show Pickup is being scheduled automatically.

If an Automated Pickup Cannot Be Scheduled

An automated pickup may fail, for example because the carrier declines it or the carrier's system is unavailable. A banner then appears in Manage Pickups: Automated pickup couldn't be booked. The pickup is cancelled.

Automation stops for those parcels. The parcels return to the Available tab and show Automation declined. Schedule a pickup for them manually. For details, see How to Schedule a Courier Pickup.

Notifications

A dot appears next to Manage Pickups when a pickup is scheduled automatically. To turn this off, go to Settings > Pickups and switch off Automated pickups under Notifications.

Both notification settings are switched on by default. Notifications about pickups that could not be scheduled are always shown.

Need Assistance?

If you experience any issues while setting up automated pickups, our support team is here to help.

Contact us at support@swotzy.com