How to Schedule a Courier Pickup

Result After Completion

Once scheduled:

• A courier collects your shipments on the date and in the time window you select
• Your pickup appears in Manage Pickups > Scheduled

Before You Start

Make sure that:

• Your shipment has been created and a label has been generated
• Your shipment status is Ready

Only shipments with the status Ready can be scheduled for a courier pickup.

You can schedule a pickup in two ways: from Manage Pickups or from Shipment Overview. Both methods are free of charge.

Option A — Schedule from Manage Pickups

1. In the left-hand menu, go to Manage Pickups
2. Open the Available tab
3. Click the sender address you are shipping from

Shipments are grouped by sender address, then by carrier. You can schedule one pickup for multiple shipments from the same sender address and carrier.

4. Select the shipment or shipments you want to schedule a pickup for, or select Select all
5. Click Schedule pickup
6. Check the pickup date. It defaults to the next available pickup day. Select a different date from the calendar if needed.
7. Check the time window. Select a different one from the dropdown if needed.
8. Add instructions for the courier in Instructions for the courier if needed
9. Click Schedule pickup to confirm

A shipment leaves the Available tab once its label is older than 30 days or its status changes to Expired.

Option B — Schedule from Shipment Overview

1. In the left-hand menu, go to Shipment Overview
2. Click on the shipment you want to schedule a pickup for
3. Click the three-dot menu
4. Click Schedule pickup
5. Check the pickup date. It defaults to the next available pickup day. Select a different date from the calendar if needed.
6. Check the time window. Select a different one from the dropdown if needed.
7. Add instructions for the courier in Instructions for the courier if needed
8. Click Schedule pickup to confirm

Some shipments also show a Schedule Pickup button next to Download Label. It appears for shipments created in Swotzy and for imported shipments marked as fulfilled. The three-dot menu option is available for all shipments.

Manage Your Scheduled Pickups

Your scheduled pickups appear in Manage Pickups > Scheduled. Each pickup shows the date, time window, carrier, number of parcels and pickup address.

• To see the parcels in a pickup and the carrier reference, click the arrow on the right of the pickup row
• To download the pickup manifest, click Manifest. The manifest is available once the pickup request is sent to the carrier.
• To cancel a pickup, click Cancel

Latvijas Pasts cancels pickups by email and may cancel every pickup at that address for that day, not just the one you cancel. A warning appears before the pickup is cancelled.

Manage Pickups also has two more tabs:

• Missed — pickups the courier did not collect. For details, see What to Do About a Missed Pickup.
• Completed — completed pickups

Need Assistance?

If you experience any issues while scheduling a pickup, our support team is here to help.

Contact us at support@swotzy.com