How to Request a Daily Pickup

A daily pickup is a standing collection that the Swotzy team arranges with your carrier. You do not need to schedule each pickup separately.

Result After Completion

Once the Swotzy team confirms your request:

• A courier collects from your address every working day in the time window you chose
• Your daily pickup appears in Manage Pickups > Scheduled under Daily pickups with the status Active

Before You Start

Daily pickups become available once you have had pickups with the same carrier from the same address for 10 working days in a row.

When an address and carrier qualify, a suggestion to set up a daily pickup appears in Manage Pickups > Available.

Request a Daily Pickup

1. In the left-hand menu, go to Manage Pickups
2. Open the Available tab
3. Click the sender address you want the daily pickup for
4. Find the shipments of the carrier you want the daily pickup for. Under each address, shipments are grouped by carrier.
5. In the 10 working days in a row banner above that carrier's shipments, click Set up daily pickup
6. Under Daily collection time, select in From the earliest time the courier can arrive
7. If needed, select in Until the latest time the courier can arrive
8. Click Request daily pickup

If you leave Until empty, the courier can come any time after the From time.

The pickup address and carrier are taken from your existing pickups and cannot be changed. The courier comes every working day in the chosen time window. Non-working days are skipped.

What Happens Next

After you send the request, the Swotzy team arranges the daily pickup with the carrier. This usually takes up to 1 working day.

Your daily pickup is not active yet. While the request waits for confirmation, it appears in Manage Pickups > Scheduled under Daily pickups with the status Pending. Once the Swotzy team confirms it, the status changes to Active. The courier starts collecting only after the request is confirmed.

When your request is confirmed or declined, a dot appears next to Manage Pickups in the left-hand menu.

Manage Your Daily Pickup

Your daily pickups appear at the top of Manage Pickups > Scheduled, under Daily pickups. Each one shows the carrier, the address and the time window.

• To change the time window, click Adjust time
• To cancel the daily pickup, click Cancel

After you adjust the time or cancel, the daily pickup shows Pending until the Swotzy team confirms the change with the carrier.

While a daily pickup is active, automated pickups are switched off for that address and carrier.

Need Assistance?

If you experience any issues with a daily pickup, our support team is here to help.

Contact us at support@swotzy.com