How to Book a Custom Pickup on Your Own Carrier Contract

Use a custom pickup for goods you labelled outside Swotzy. You can book it to any address.

Result After Completion

Once booked:

• A courier collects your goods from the chosen address, on the selected date and in the selected time window
• The pickup appears in Manage Pickups > Scheduled
• The pickup is marked as completed automatically when its pickup time arrives

Before You Start

Make sure that you have linked your own carrier contract in Link Own Contract.

Custom pickups are available only for carriers you have linked your own contract to. The carrier bills you for the pickup directly, according to your contract.

Book a Custom Pickup

1. In the left-hand menu, go to Manage Pickups
2. Open the Available tab
3. Click New custom pickup
4. Under Carrier contract, select your contract
5. Under Pickup address, select a saved address, or select New address and enter the address
6. Under Pickup time, select the date and the time window. The available times depend on the carrier and the address.
7. Under Load details, enter the Total weight (kg)
8. Enter the number of Packages or the number of Pallets
9. If needed, describe the goods in What is being collected
10. Click Book pickup

Custom pickups have no Swotzy shipments attached, so the carrier is booked based on the total weight and the number of packages or pallets.

After Booking

Your custom pickup appears in Manage Pickups > Scheduled with the status Scheduled.

• To see the load details and the carrier reference, click the arrow on the right of the pickup row
• To cancel the pickup, click Cancel

Custom pickups have no tracking. The pickup is marked as completed automatically when its pickup time arrives, and it moves to Manage Pickups > Completed.

Need Assistance?

If you experience any issues while booking a custom pickup, our support team is here to help.

Contact us at support@swotzy.com