What to Do About a Missed Pickup

Result After Completion

Once resolved:

• Your shipments are booked for a new pickup, or the pickup is confirmed as collected
• The pickup no longer appears in Manage Pickups > Missed

When a Pickup Is Marked as Missed

Swotzy marks a pickup as missed if the carrier's tracking shows no collection by 08:00 on the next working day.

When a pickup is missed, you see:

• A banner at the top of Manage Pickups with the number of missed pickups
• A red count on the Missed tab
• A dot next to Manage Pickups in the left-hand menu

Missed pickup alerts appear in the Swotzy dashboard only. They are not sent by email.

Each missed pickup shows the original date and time window, the number of parcels, the pickup address and the date it was flagged as missed.

If you no longer need a missed pickup, click Cancel next to it.

To hide the dot next to Manage Pickups for missed pickups, go to Settings > Pickups and switch off Missed pickups under Notifications. The banner and the red count on the Missed tab still appear.

Option A — Reschedule the Pickup

Use this option if the courier did not collect your shipments.

1. In the left-hand menu, go to Manage Pickups
2. Open the Missed tab
3. Click Reschedule next to the missed pickup
4. Check the pickup date. It defaults to the next available pickup day. Select a different date from the calendar if needed.
5. Check the time window. Select a different one from the dropdown if needed.
6. Add instructions for the courier in Instructions for the courier if needed
7. Click Reschedule pickup to confirm

Once the new pickup is booked, the missed pickup closes and the new pickup appears in Manage Pickups > Scheduled.

The new pickup uses the same address, carrier and shipments as the missed pickup.

To open the Missed tab faster, click View missed in the banner at the top of Manage Pickups.

Option B — Mark the Pickup as Collected

Use this option if the courier collected your shipments but the tracking has not updated yet.

1. In the left-hand menu, go to Manage Pickups
2. Open the Missed tab
3. Click Mark as picked up next to the pickup

The pickup moves to Manage Pickups > Completed.

Need Assistance?

If you experience any issues with a missed pickup, our support team is here to help.

Contact us at support@swotzy.com