How to Automatically Add an Additional Service

Some orders always need the same delivery option — a signature on delivery, an ID check, or fragile handling. Instead of selecting the service on each shipment, you can have Swotzy assign it during order import.

For how rules are structured and how rule priority works, see What Are Store Automation Rules?

Result

Once you've completed these steps:

1. Imported orders receive the selected additional service automatically
2. The rule appears in your store's Rules list, where you can reorder, duplicate, deactivate, or delete it

Before You Start

Make sure that:

1. Your store is connected in Integrations > Stores
2. You have read What Are Store Automation Rules?

Create the Rule

1. Go to Integrations > Stores
2. Click Manage on the store you want to configure
3. In the Rules section, click Add order import rule under Order Import
4. Select Assign additional service from the action list — use the search field to find it
5. Select the service you want to add in the Service field — use the search field to find it
6. Click Add Condition
7. Select the field to check in the first dropdown — for example, Shipping method, Recipient country, or Item price
8. Select the operator in the second dropdown — for example, is, is not, or contains
9. Enter the value to match in the third field
10. Enter a name in Rule name (optional) to identify the rule in your list
11. Leave Status set to Active
12. Click Create Rule

Available operators depend on the field you select.

To match on more than one condition, click Add Condition again. All conditions must be true for the rule to apply.

Without conditions, the rule applies to every order imported from the store.

This rule assigns the service, not the carrier. Not every service is available from every carrier. If you select a carrier that does not support the assigned service, you will need to adjust the shipment manually. Pair each service with a carrier that supports it.

Need Assistance?

If you experience any issues while setting up your rule, our support team is here to help.

Contact us at support@swotzy.com