How to Import Unpaid Orders

This article explains how to import orders that customers have not paid for yet from your connected store.

By default, Swotzy only imports paid orders. Turn on Import unpaid orders if you ship before payment clears — for example, on cash on delivery or bank transfer orders.

This setting is available for Shopify, Mozello, and WooCommerce stores.

Result

Once you've completed these steps:

Unpaid orders from your store are imported into Swotzy
Imported unpaid orders appear in Shipment Overview with the status Action Needed

Before You Start

Make sure that:

Your store is connected in Integrations > Stores
Your store is Shopify, Mozello, or WooCommerce

Step 1 — Open your store settings

Go to Integrations > Stores
Click Manage on the store you want to configure

Step 2 — Turn on unpaid order import

In the Import settings section, select Import unpaid orders
Click Save Changes at the bottom of the page

Cancelled orders and orders that are never paid keep the status Action Needed in Swotzy. They are not removed automatically.

What Gets Imported

What the setting imports depends on your store platform.

Store	What gets imported
Shopify	Partially paid orders, and orders where payment has started but is not complete — for example, bank transfer or cash on delivery.
Mozello	Orders awaiting bank transfer or cash payment. Recent unpaid orders are imported on the next sync.
WooCommerce	Orders on hold awaiting bank transfer or cash on delivery. Unpaid orders that already exist in your store are picked up the next time they change.

Creating Shipments from Unpaid Orders

Unpaid orders arrive with the status Action Needed. Open the order in Shipment Overview, add any missing details, select a carrier, and create the label as you would for any other order.

You do not need to wait for payment to create a label.

Need Assistance?

If you experience any issues while setting up your store, our support team is here to help.

Everything you need to keep shipping smoothly