How to Automatically Fill In a Missing Email Address

Carriers require a valid recipient email address. If an imported order arrives without one, you can have Swotzy fill it in for you instead of adding it to each shipment manually.

For how rules are structured and how rule priority works, see What Are Store Automation Rules?

Result

Once you've completed these steps:

• Imported orders receive a recipient email address automatically
• The rule appears in your store's Rules list, where you can reorder, duplicate, deactivate, or delete it

Before You Start

Make sure that:

• Your store is connected in Integrations > Stores
• You have read What Are Store Automation Rules?

There are two ways to set an email address. Both create the same type of rule.

• Option A — set a default email address. Use this when one address applies to every order that arrives without one.
• Option B — create the rule manually. Use this when the address depends on conditions, such as the shipping method.

Option A — Set a default email address

1. Go to Integrations > Stores
2. Click Manage on the store you want to configure
3. In the Defaults section, enter the address in the Default recipient e-mail field

Swotzy creates an order import rule from this field. The rule sets your address when Recipient email is empty, so orders that already include an email address keep their own.

The rule appears under Order Import in the Rules list on the right, where you can manage it like any other rule.

Option B — Create the rule manually

Use this option when the email address depends on conditions.

1. Go to Integrations > Stores
2. Click Manage on the store you want to configure
3. In the Rules section, click Add order import rule under Order Import
4. Select Set email from the action list — use the search field to find it
5. Enter the address in the Email field
6. Click Add Condition
7. Select the field to check in the first dropdown — for example, Recipient email, Recipient country, Is international, or Shipping method
8. Select the operator in the second dropdown — for example, is, is not, or contains
9. Enter the value to match in the third field
10. Enter a name in Rule name (optional) to identify the rule in your list
11. Leave Status set to Active
12. Click Create Rule

Available operators depend on the field you select. To reproduce the behaviour of Option A, select Recipient email and the is empty operator.

To match on more than one condition, click Add Condition again. All conditions must be true for the rule to apply.

Without conditions, the rule applies to every order imported from the store.

Rules run in order, and the first matching rule wins per group. To set different addresses for different orders, place your most specific rule first.

Need Assistance?

If you experience any issues while setting up your rule, our support team is here to help.

Contact us at support@swotzy.com