How to Hide Carriers and Services

Some services may not be relevant to how you ship. If you never use untrackable services, for example, you can hide them and keep your rate list to the options you actually choose from.

Result

Once you've completed these steps:

• Hidden carriers and services no longer appear in Check Rates or Create Shipment
• Your rate list shows only the carriers and services you want to use

Before You Start

Carrier Settings apply to your whole account. Hidden carriers and services are hidden for every user on the account, not only for you.

Hiding a carrier or service affects rate selection only. Shipments you have already created are not changed.

Step 1 — Open Carrier Settings

1. Log in to your Swotzy account at app.swotzy.com
2. Go to Settings > Preferences
3. Scroll to the Carrier Settings section

Ticked carriers and services are offered during rate selection. You can hide a carrier entirely, or hide individual services within a carrier.

Step 2 — Hide carriers or services

Choose the option that matches what you want to hide.

Option A — Hide an entire carrier

Untick the box next to the carrier name. The carrier and all of its services are hidden.

Option B — Hide individual services

1. Click the service count on the right of the carrier row to expand it — for example, 6 services
2. Untick the services you want to hide
3. Leave the services you want to keep ticked

The carrier row shows how many services are hidden — for example, 6 services · 2 hidden. When some services are hidden and others are not, the carrier's box shows a dash instead of a tick.

At least one carrier service must stay active across all carriers.

Step 3 — Save your changes

Click Save Changes at the bottom of the Preferences screen.

Changes are not applied until you save.

Step 4 — Check the result

1. Go to Check Rates or Create Shipment
2. Review the available rates

Hidden carriers and services no longer appear.

To bring a carrier or service back, return to Settings > Preferences, tick it again, and save.

Need Assistance?

If you experience any issues while updating your carrier settings, our support team is here to help.

Contact us at support@swotzy.com