Omniva Pick-Up Point Untracked – Help Center

Omniva Economy service for International shipments

Shipping From

Shipping To

Latvia, Lithuania, Estonia

236 destinations worldwide

What's Included in the price presented on the Swotzy Platform?

Free Courier PickUp	Included Schedule a courier pickup in the platform's Manage Pickups section. 📚 Learn how to schedule a courier pickup on the platform in this article.
Seasonal Surcharges (such as fuel, labor, transport, electricity, etc.)	Included
VAT	Not Included VAT is applied to Swotzy's monthly invoice for shipments within the European Union. For shipments outside the European Union, no VAT is applied.
Return	Not Included

If the courier detects differences in the package's weight or size during delivery, the final invoice will be adjusted to reflect the actual measurements.

Additional charges will also apply if the shipment exceeds the maximum permitted parameters.

Minimum package size	14 x 9 cm
Maximum package size	Longest side: 60 cm The sum of the longest side and the circumference of the package must be less than 120 cm.
Maximum weight of one parcel	≤2 kg

Delivery speed varies for each destination.

Transportation	Ground Shipping/ Avio
Delivery to Recipient	❗⚠️ The delivery method is not guaranteed for the customer.
Cooperation with other couriers	Yes, Not specified

Scheduling a free courier pickup through the Swotzy platform	✔️
Placing in the Parcel Locker	✔️

❗⚠️ Shipment tracking is limited and available for specific destinations.

You can easily track your shipment on the Swotzy Tracking page. Simply click on the specific shipment on the platform to access its tracking link.

Compensation	❗⚠️ In case of loss or damage to the shipment, compensation will not be provided.
Insurance	-

Please don't hesitate to contact our Support team at support@swotzy.com.

We are here and happy to help!

ℹ️ This information is based on the terms of Omniva Ltd shipment services.