Omniva International Shipment Deliveries

Service names on the platform

Pick - Up Point - Untracked
Omniva Economy service is suitable for lightweight, inexpensive shipments where delivery time is not a critical factor. This is the most cost-effective option for Omniva international shipments, but it comes with several limitations, such as no compensation provided in case of shipment damage or loss.

Additionally, this service does not guarantee a specific delivery method, which is an important aspect of service quality. The recipient cannot choose where to receive their shipment themselves.

Pick - Up Point - Tracked
Omniva International Standard service provides larger package delivery compared to Economy service. Shipments are delivered to the recipient based on recipient identification and can be tracked. This service package also includes compensation in case of loss or damage of the shipment.

Unlike Omniva Premium service, the delivery method to the recipient is not guaranteed, which is a significant aspect of service quality. The recipient cannot choose the pickup point for receiving their package themselves.

Door Delivery
Out of the three international delivery services offered by Omniva, the Premium service ensures the fastest delivery of shipments. Unlike Economy and Standard services, this service guarantees delivery through courier intermediation, handing over the shipment to the recipient based on recipient identification.

This will certainly be the most suitable solution for valuable shipments, as it provides higher compensation in case of package loss or damage.

Maximum package parameters

Delivery of shipments

Delivery Time (business days)*: As indicated by the courier

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Detailed information about the availability of each service for deliveries to specific countries can be found in the courier's prepared materials.

Delivery method to the recipient

Main functions

In the prices indicated on the Swotzy platform, all variable surcharges are included (such as fuel, seasonal, labor, energy, and others)

• Pick - Up Point - Untracked - ✔️
• Pick - Up Point - Tracked - ✔️
• Door Delivery - ✔️

It is possible to send devices with lithium batteries, such as mobile phones, laptops, tablets, and other electronics

• Pick - Up Point - Untracked - ✘
• Pick - Up Point - Tracked - ✘
• Door Delivery - ✘

It is possible to send other dangerous substances

• Pick - Up Point - Untracked - ✘
• Pick - Up Point - Tracked - ✘
• Door Delivery - ✘

In case of loss or damage to the shipment, compensation will be paid

• Pick - Up Point - Untracked - ✘
• Pick - Up Point - Tracked - ✔️
• Maximum compensation amount per shipment is €50 + €6 per kg, including delivery costs.
• Door Delivery - ✔️
• Maximum compensation amount per shipment is €100 + €8 per kg, including delivery costs.

It is possible to receive a delivery confirmation document (upon request)

• Pick - Up Point - Untracked - ✘
• Pick - Up Point - Tracked - ✔️
• Door Delivery - ✔️

Services for the recipient of the shipment

Receiving electronic notifications about the shipment status

• Pick - Up Point - Untracked - ✘
• Pick - Up Point - Tracked - ✘
• Door Delivery - ✘

The package recipient can track the shipment by entering the shipment number into the courier's tracking tool

• Pick - Up Point - Untracked - ✘
• Pick - Up Point - Tracked - ✔️
• Door Delivery - ✔️

Before delivery, the package recipient can change the delivery location and time

• Pick - Up Point - Untracked - ✘
• Pick - Up Point - Tracked - ✘
• Door Delivery - ✘

Handing over the shipment to the courier

Covering customs costs

Service limitations

The stated delivery time is not guaranteed

• Pick - Up Point - Untracked - not guaranteed
• Pick - Up Point - Tracked - not guaranteed
• Door Delivery - not guaranteed

There is no guaranteed delivery method specified

The shipment can be delivered by courier, placed in a mailbox, or at a delivery point (not always closest to the recipient).

⚠️ The pickup point may be up to 15 km away from the recipient's specified address.

• Pick - Up Point - Untracked - not guaranteed
• Pick - Up Point - Tracked - not guaranteed
• Door Delivery - ✔️

Recipient cannot choose the delivery location

• Pick-Up Point - Untracked - cannot choose
• Pick-Up Point - Tracked - cannot choose
• Door Delivery - ✔️

In case of loss or damage of the shipment, no compensation will be paid

• Pick - Up Point - Untracked - not paid
• Pick - Up Point - Tracked - ✔️
• Door Delivery - ✔️

Shipments are delivered without requiring delivery confirmation from the recipient

• Pick - Up Point - Untracked - no confirmation required
• Pick - Up Point - Tracked - ✔️
• Door Delivery - ✔️