Deliveries to Omniva Parcel Lockers
Service availablity
Shipping From | Shipping To |
Latvia, Lithuania, Estonia | Latvia, Lithuania, Estonia |
What's Included in the price presented on the Swotzy Platform?
Free Courier PickUp |
Included Schedule a courier pickup in the platform's Manage Pickups section. π Learn how to schedule a courier pickup on the platform in this article. |
Seasonal Surcharges (such as fuel, labor, transport, electricity, etc.) | Included |
VAT |
Not Included VAT is applied to Swotzy's monthly invoice for shipments within the European Union. For shipments outside the European Union, no VAT is applied.
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Return |
Not Included |
Permitted Parcel Dimensions
π The price for this service on the Swotzy platform is fixed.
Minimum package size |
14 x 9 cm x 2 cm, β₯ 50g |
Maximum package size |
64x38x39 cm |
Maximum weight of one parcel | β€30 kg |
π Learn More about Dimensions of all Courier Parcel Locker Compartments
Estimated Delivery Time (EDT)*
To Latvia π±π» | To Lithuania π±πΉ | To Estonia πͺπͺ | |
From Latvia π±π» | Within 1 working day after its sending day. | within 1-2 days after shipment, except Sundays. | within 1-2 days after shipment, except Sundays. |
From Lithuania π±πΉ |
Within 1β2 working days. | Within 1 working day after its sending day. | Within 2β3 working days. |
From Estonia πͺπͺ | Within 2 working days, except for Sundays. | Within 2 working days, except for Sundays. | Within 1 working day after its sending day. |
*EDT: Working Days, Carriers estimated
Learn more: Omniva Loading time of parcel machines
Type of Delivery
Transportation | Ground Shipping |
Delivery to Recipient | Delivery to Omniva Parcel Locker |
Cooperation with other couriers | None |
Handing Parcel to Carrier
Scheduling a free courier pickup through the Swotzy platform | βοΈ |
Placing in the Unisend Parcel Locker | βοΈ |
ποΈ Courier Pickup Scheduling Deadlines on Swotzy Platform (from Latviaπ±π»)
ποΈ Courier Pickup scheduling deadlines on Swotzy Platform (Shipments from Lithuania π±πΉ)
β How to schedule a courier Pickup on Swotzy platform
Delivery Tracking
You can easily track your shipment on the Swotzy Tracking page. Simply click on the specific shipment on the platform to access its tracking link.
Receiving a parcel
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Right after the shipment is created on Swotzy platform, and it has a status Ready, the recipient will receive an automated email from Omniva with a link to redirect parcel to different parcel locker or address (if necessary).
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To receive a parcel, the courier will send a unique parcel locker opening code, along with the collection conditions and storage duration, to the recipient via SMS or email.
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Customers can collect their parcels from Omniva parcel lockers 24 hours a day, seven days a week.
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If the parcel is not picked up within four calendar days after its arrival in the parcel locker, a reminder message will be sent to the recipient. If the parcel remains uncollected for seven days, it will be returned to the sender.
Omniva Parcel locker working hours: 24/7
Compensation and Insurance
Compensation | Refunds of up to 50 euros are available, and the sender or recipient can also receive a refund of the delivery costs. |
Insurance | - |
If your package is damaged or lost, please reach out to the Swotzy support team for assistance.
βοΈ Please fill out this form for lost or damaged shipments.
Compensation Review Process:
- Omniva shall consider the received claims and complaints and provide a reply/decision to the claimant as soon as possible, but not later than within 7 business days from the moment of receipt of the claim.
- In the event that additional verification, information or documents are required for the response/decision, Omniva shall send an interim response to the complainant. In this case Omniva is entitled to issue a reply/decision within 30 days from the date of submission of the claim.
- If the claim takes more than 30 days to process, Omniva shall inform the claimant and provide a response as soon as possible.
- During the complaint handling process Omniva has the right to request the complainant for reasonable additional information in connection with the handling of the complaint.
Shipping Item Restrictions
- Shipments cannot be placed in an Omniva parcel locker if they cause difficulty in the compartment or if their size is exactly at the maximum allowable dimensions (S, M size) (both height and width).
- Shipments must not be placed diagonally inside the parcel locker.
π« Prohibited shipping items
- Explosives and blasting agents: Any chemical compound, mixture or device capable of producing an explosive or pyrotechnic effect with substantial instantaneous release of heat and gas. All explosives are prohibited. For example, nitro-glycerine, blasting caps, fireworks, igniters, fuses, flares, ammunition etc.
- Gases (compressed, deliquescent or dissolved): Non-volatile gases, which may not be vaporised at room temperature; dissolved gases which are compressed; gas which have been dissolved in a solvent. Prohibited gases are compressed, flammable gases: hydrogen, ethane, methane, propane, butane, pocket lighters, balloons for gas cookers, blow torches etc toxic compressed gases: chlorine, fluorine etc non-flammable compressed gases: carbon dioxide, nitrogen, neon, fire-extinguishers containing these gases etc. aerosols
- Flammable liquids: Liquids, mixtures of liquids or liquids containing solids in solution or suspension which form flammable vapours. All liquids with a flashing point of less than 55 ΒΊC in a closed container are prohibited. For example, acetone, benzene, cleaning compounds, petrol, lighter fuel, paint thinners and removers, petroleum, solvents etc
- Flammable solids: Solid materials which are liable to cause fire by friction, absorption of water, spontaneous chemical changes or retained heat from manufacturing or processing, or which can be easily ignited and burn vigorously. For example, matches, calcium carbide, cellulose, nitrate products, metallic magnesium, nitro-cellulose based film, phosphorous, potassium, sodium, sodium hydride, zinc powder, zirconium hydride etc.
- Oxidising materials and organic peroxides: These substances are pyrophoric, but not always, and they may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances and be hazardous to your health. For example, bromides, chlorates, components of fibreglass repair kits, nitrates, per-chlorates, permanganates, peroxides etc.
- Toxic and contagioussubstances, other clinical and medical waste: Toxic substances are those which are liable either to cause death or serious injury or to harm human health, if swallowed, inhaled or by skin contact. Infectious substances are those which are known or can reasonably be expected to contain microorganisms or toxins to cause diseases. For example, arsine, beryllium, cyanide, fluoride, hydrogen, selenite, salts of mercury, iprite, nitrogen dioxide, pathogenic material, rat poison, serum, vaccines etc.
- Radioactive material: All materials of which the specific activity exceeds 74 kilo- Becquerel per kilogram (0,002 Mikrocurie per gram). All radioactive materials are prohibited. For example, fissile material (uranium 235, etc); radioactive waste material, uranium or thorium ores etc.
- Corrosive substances: Substances which can cause severe damage to living tissue, other freight or transport vehicles, by its chemical action. For example, aluminium chloride, caustic soda, corrosive cleaning fluid, rust remover/ protection, corrosive paint remover, electrical batteries, hydrochloric acid, nitric acid, sulphuric acid etc.
- Miscallaneous hazardous goods: Substances and article which during transport present a danger or hazard not covered by other classes. For example, asbestos, dry ice, magnetised material with a magnetic field strength of 0.159 A/m or more at a distance of 2.1 metres from the package etc.
If you have any additional questions!
Please don't hesitate to contact our Support team at support@swotzy.com.
We are here and happy to help!
βΉοΈ This information is based on the terms of Omniva Ltd shipment services.
For more details: OMNIVA STANDARD CONDITIONS FOR PARCEL SERVICES
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