How to schedule a Courier Pickup on Swotzy platform – Help Center

You can deliver the prepared shipment to your chosen courier service in two ways:

Request a free courier pickup through the Swotzy platform.
Drop off the shipment at the nearest parcel locker (available only for certain courier services).

Courier pickup request on the platform

You can request a courier pickup for the created shipment in 2 ways:

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You can request a courier pickup only for shipments with the status - Ready.

In the shipment summary view, click on the Schedule a Pickup button located at the bottom of the page.
After clicking the button, a new view will open.

Choose the day for the courier to pick up the shipment by clicking on the yellow button on the left side. In the calendar, select a specific day.

Press Schedule to confirm the courier pickup request.

Navigate to the Manage Pickups section, located in the left-hand menu of the platform.

In the Manage Pickups section, you will find all created shipments for which you can request a courier pickup under the sub-section labeled Available.

Select the courier service and the shipments for which you want to request a courier pickup by checking them on the left side. Once done, click on Schedule Pickup.

Choose the day for the courier to pick up the shipment by clicking on the yellow button on the left side. In the calendar, select a specific day.
Press Schedule to confirm the courier pickup request.

You can find scheduled courier pickups in the Manage Pickups subsection - Active.

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In this section, you also have the option to cancel the scheduled courier pickup.

To cancel the scheduled courier pickup, you can go to the Active section and click on the 🚫 icon.