You can request a courier dispatch for the created shipment in 2 ways:
1. Apply for a courier dispatch in the Shipments section
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Visit the Shipments section on the platform.
- Click on the specific shipment for which you want to request a courier dispatch.
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You can request a courier dispatch only for shipments with the status - Ready.
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In the shipment summary view, click on the Schedule a Pickup button located at the bottom of the page.
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After clicking the button, a new view will open.
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Choose the address where you want the courier to pick up the shipment.
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If necessary, add a comment for the courier.
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Choose the day for the courier to pick up the shipment by clicking on the yellow button on the left side. Select a specific day on the calendar.
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Press Schedule to confirm the courier dispatch request.
2. Apply for a courier dispatch in the Manage Pickups section.
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Navigate to the platform's section - Manage Pickups, located in the left-hand menu bar.
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You will find all the created shipments for which you can request a courier dispatch in the sub-section - Available.
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Choose the courier and the shipments for which you want to request a courier dispatch by selecting them on the left side. Once done, click on Schedule Pickup.
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Select the address where you want the courier to pick up the shipment.
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If necessary, add a comment for the courier.
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Choose the day when you want the courier to pick up the shipment by clicking on the yellow button on the left side. Select a specific day on the calendar.
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Press Schedule to confirm the courier dispatch request.
Where to find scheduled courier pickups?
You can find scheduled courier pickups in the Manage Pickups section under the sub-section - Active.
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In this section, you also have the option to cancel the scheduled courier pickup.
You can cancel the scheduled courier pickup in the Active section by clicking on the 🚫 icon.
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