How to schedule a courier pickup for a different address

If you want the courier to pick up the shipment from a different address than the one on your shipping label, some carriers allow you to update the Pickup address. On the Swotzy platform, you can easily make this change when scheduling a courier pickup.

There are two ways to set a different Pickup address on Swotzy platform: 

1. Schedule a courier pickup right after creating a new shipment

Schedule a courier pickup right after creating a new shipment, follow these steps:

• In the Shipments section of the platform, select the shipment for which you want to request a courier pickup.
• In the shipment summary, click the yellow Schedule a Pickup button in the lower right corner.

• If you want to manually enter a new Pickup address, make sure not to select an address from your existing address library by selecting Choose from Library - No.

• Enter the new Pickup address where the courier should pick up your package.

⚠️ The Google Maps tool is used to enter addresses, so make sure the automatically filled details are correct (check city and zip code).

• After entering the address, select the day you want to request a courier pickup by clicking the yellow button displaying the date.

• Once all the necessary information is entered, click the yellow 'Schedule' button at the bottom of the page.

2. Request a courier pickup in the Manage Pickups section of the platform

To request a courier pickup at a different address for one or more shipments, follow these steps:

• Go to the Manage Pickups section in the left menu bar of the platform.

• Click on the courier logo you want to schedule a pickup for (in the Available Pickups section).
• Select one or more shipments for which you want to request a courier pickup.
• Once you've selected the shipments, click the Schedule a Pickup button in the upper right corner of the page.

• If you want to manually enter a new Pickup address, make sure not to select an address from your existing address library by selecting Choose from Library - No.

• Enter the new Pickup address where the courier should pick up your package.

⚠️ The Google Maps tool is used to enter addresses, so make sure the automatically filled details are correct (check city and zip code).

• After entering the address, select the day you want to request a courier pickup by clicking the yellow button displaying the date.

• Once all the necessary information is entered, click the yellow 'Schedule' button at the bottom of the page.

How can I double-check that the courier will arrive at the correct address?

To ensure the courier arrives at the correct address:

• Go to the Manage Pickups section on the platform.
• Click on the Active subsection.
• Check that the correct address is listed in the Pickup Address column.
• If the address is incorrect, cancel the current request and submit a new one with the correct address.

Save all Pickup addresses in your Swotzy Address Library

If you often change addresses for courier pickups, save them in your address library to make address management easier.

📚 Learn how to save your Pickup addresses for future use in this article.

Couriers that support different Pickup addresses

Not all couriers offer pickup services on the Swotzy platform, and those that do may not support different addresses for pickups.

For available Pickups in Latvia 🇱🇻

You can choose a different Pickup address
You can't choose a different Pickup address

For available Pickups in Lithuania 🇱🇹

You can choose a different Pickup address
You can't choose a different Pickup address