Deliveries to Unisend Parcel Lockers
Service availablity
Shipping From | Shipping To |
Latvia | Latvia, Lithuania, Estonia |
What's Included in the price presented on the Swotzy Platform?
Free Courier PickUp |
Included Schedule a courier pickup in the platform's Manage Pickups section. 📚 Learn how to schedule a courier pickup on the platform in this article. |
Seasonal Surcharges (such as fuel, labor, transport, electricity, etc.) | Included |
VAT |
Not Included VAT is applied to Swotzy's monthly invoice for shipments within the European Union. For shipments outside the European Union, no VAT is applied.
|
Return |
Not Included |
When can the price on the Swotzy platform differ from the final monthly invoice?
- If the courier detects differences in the package's weight or size during delivery, the final invoice will be adjusted to reflect the actual measurements.
- Additional charges will also apply if the shipment exceeds the maximum permitted parameters.
Permitted Parcel Dimensions
Minimum package size |
2 x 9 cm x 14 cm |
Maximum package size |
74.5 × 61 × 35 cm |
Maximum weight of one parcel | 30kg |
Estimated Delivery Time (EDT)*
- Within Latvia: Next Working Day
- To Lithuania and Estonia: 2-3 Working Days
*EDT: Working Days, Carriers estimated
Type of Delivery
Transportation | Ground Shipping |
Delivery to Recipient | Delivery to Unisend Parcel Locker |
Cooperation with other couriers | None |
Handing Parcel to Carrier
Scheduling a free courier pickup through the Swotzy platform | ✔️ |
Placing in the Unisend Parcel Locker | Currently Unavailable |
🗓️ Courier Pickup Scheduling Deadlines on Swotzy Platform (from Latvia🇱🇻)
❓ How to schedule a courier Pickup on Swotzy platform
Delivery Tracking
You can easily track your shipment on the Swotzy Tracking page. Simply click on the specific shipment on the platform to access its tracking link.
Receiving a parcel
- UNISEND packages are delivered to the recipient's selected parcel locker, but they can also be delivered to a different parcel locker upon the recipient's request.
- After the UNISEND package is delivered to the parcel locker, the recipient will receive a notification via the specified phone number and/or email.
- The recipient has 72 hours to collect the package from the locker.
- If the package is not picked up promptly, the recipient will receive reminder text messages.
- After 72 hours, a courier will retrieve the package, and the recipient will receive a text message with a link and instructions on how to arrange for redelivery to the same or a different parcel locker.
- Recipients can arrange for redelivery within 4 days of receiving the notification. If no action is taken within this period, the package will be returned to the sender.
Unisend Parcel locker working hours: 24/7
Compensation and Insurance
Compensation | - |
Insurance | Value of the goods sent in the parcel up to 500 EUR |
If your package is damaged or lost, please reach out to the Swotzy support team for assistance.
✍️ Please fill out this form for lost or damaged shipments.
Compensation Review Process:
- You can submit a claim for a lost or damaged parcel within 6 months from the date it was sent.
- Compensation for losses will be processed within 30 calendar days after receiving the claim and all required documents.
Shipping Item Restrictions
⚠️ Packages containing fragile items (such as glass, porcelain, or plastic) are not subject to special handling rules for receiving, sorting, and transportation. These packages are processed in the same way as others.
Glass and other breakable items should be placed in a sturdy box with appropriate protective materials. Any protruding parts (like sculpture elements or delicate dish handles) should be wrapped separately. The protective material must create a cushioning layer at least 5 cm thick around the item. Glass objects should be separated from each other and properly insulated.
⚠️ Lithium batteries or cells can only be sent if they are integrated inside a device. Lithium batteries or cells sent separately or packaged alongside the device are not accepted for mailing.
A single package may contain up to two lithium batteries or four cells. Lithium cells integrated into devices can be shipped if they meet the following quantity and power limits:
- A lithium-ion cell must have a capacity of 20 Wh or less.
- A lithium-ion battery must have a capacity of 100 Wh or less.
- A lithium metal cell must contain 1 g or less of lithium.
- A lithium metal battery must contain 2 g or less of lithium.
- The total net weight of one package of lithium batteries or cells must not exceed 5 kg.
⚠️ Meat products must be sent in airtight packaging, with a weight limit of 5 kg. Only small quantities of meat products (up to 5 kg) are allowed for shipping.
⚠️ Sending products in aerosol packaging is strictly prohibited.
If you have any additional questions!
Please don't hesitate to contact our Support team at support@swotzy.com.
We are here and happy to help!
ℹ️ This information is based on the terms of Unisend Latvia Ltd shipment services.
For more details: THE GENERAL DESCRIPTION OF PARCELS IN LATVIA
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