How to Add a Default Phone Number to Imported Etsy Orders – Help Center

This article explains how to add a default phone number to Etsy orders imported into the Swotzy platform.

Since Etsy does not require buyers to provide a phone number during checkout, imported orders may not include this information. Since most courier services require a phone number, Swotzy allows you to assign a default phone number to imported Etsy orders.

Result After Setup

Once this setting is configured:

Imported Etsy orders without a buyer phone number will receive your default phone number
You can process shipments more smoothly when a phone number is required by the courier
You reduce the risk of shipment issues caused by missing recipient contact details

Before You Start

Make sure that:

Your Etsy store is already connected to Swotzy
You have access to your Etsy integration settings in Swotzy

For instructions on connecting your store, see this article: How to Integrate Etsy with Swotzy.

Step 1 — Open the Etsy Integration Settings

Log in to your Swotzy account at app.swotzy.com
In the left menu, click Integrations
Find your connected Etsy store
Click Manage

This opens the integration settings for your Etsy store.

Step 2 — Add the Default Phone Number

Find the default phone number field
Under Select Country, choose the correct country code
Enter the default phone number
Save your changes

The default phone number will now be assigned to imported Etsy orders when the buyer has not provided one.

Important

Courier services usually require a phone number to reduce the risk of returned shipments if the first delivery attempt is unsuccessful.

If the buyer has provided a phone number during checkout, we recommend adding that number manually whenever needed so the courier can contact the recipient directly.

Need Assistance?

If you need help with your Etsy integration settings, our support team is here to help.