How to Create a Pallet Shipment – Help Center

This article explains how to create a pallet shipment in Swotzy and generate a shipping label.

Result After Completion

Once you've completed these steps:

A shipment label is generated and ready to download
You can schedule a free courier pickup directly from the summary view

Before You Start

Make sure that:

You have an active Swotzy account
You are logged in at app.swotzy.com

Step 1 — Open the Create Shipment window

Log in to your Swotzy account
Click the Create Shipment button in the top right corner of the page
Select Pallets as the delivery type

Step 2 — Enter sender details

Your details are filled in automatically under Ship From. Update them if you need to ship from a different address.

Required fields:

Name and Surname
Company (if applicable)
Address 1
Address 2 — for apartment or suite numbers (if applicable)
Country
State / Province (if applicable)
City
Postal Code
Sender Phone
Sender Email

Step 3 — Enter recipient details

Fill in the Ship To section with the recipient's details. Use Select from saved to choose a saved address, or enter the details manually.

Required fields:

Name and Surname
Company (if applicable)
Address 1
Address 2 — for apartment or suite numbers (if applicable)
Country
State / Province (if applicable)
City
Postal Code
Recipient Phone
Recipient Email

To save this address for future use, check Save Recipient Address at the bottom of the section.

Step 4 — Enter pallet details

In the Pallets section, select a pallet type from the Pallet dropdown. The following options are available:

EUR pallet — 120cm x 80cm
Half pallet — 60cm x 80cm
FIN pallet — 120cm x 100cm
Industrial pallet — 120cm x 120cm
Custom size — enter your own dimensions

For standard pallet types, Length (cm) and Width (cm) are pre-filled automatically. Enter the remaining required fields:

Height (cm)
Weight (kg)

For Custom size, enter all four fields manually:

Length (cm)
Width (cm)
Height (cm)
Weight (kg)

Enter dimensions and weight as accurately as possible. If the values you enter do not match the carrier's measurements, an additional charge may apply. For more information, see What is a Reconciliation Invoice?

If the pallet contains more than one package, enter the number of packages in the Shipment Load Count field.

Step 5 — Add item details (international shipments only)

If you are shipping internationally, click Add Customs Item in the Pallets section to open the Items window and enter details about the contents of your shipment.

Fill in the following fields for each item:

Title / Description
Quantity
Price (commercial value per item) — in EUR
Weight (per item) — in kg
Country of Origin
HS Code — use the Find HS Code link if you are unsure of the code
SKU (optional)

To save this item for future use, check Save in Items Library before saving.

Click Save to add the item to the shipment.

Step 6 — Add customs information (shipments outside the EU only)

If you are shipping outside the EU, you must also provide customs information for your shipment.

For a full walkthrough, see How to fill in customs information.

Step 7 — Select additions (optional)

In the Additions section, you can add the following option to your shipment:

Return of Document

This addition is not available for every carrier. Available options are indicated by the carrier logos shown next to each addition.

Step 8 — Select a courier and generate the label

Review the available courier services in the Order summary panel on the right
Click the courier service you want to use
Click Create Label to generate the shipping label
A summary of your shipment will open automatically
From the summary, download the label and schedule a free courier pickup

If you are creating multiple shipments, close the summary and return to download labels and schedule pickup after all shipments are complete.

Need Assistance?

If you experience any issues while creating a shipment, our support team is here to help.