📄 What’s a Reconciliation Invoice?

A reconciliation invoice is a monthly summary that shows any extra charges by carriers added to your shipments after they were shipped. Once the carrier sends us their final data, we bundle every adjustment into one easy-to-read invoice.

Extra fees can occur when:

📦 Size or weight was bigger than declared

📐 Packaging didn’t meet the carrier’s rules

🔄 Redelivery was needed

📍 Address issues (correction, not found, wrong country)

🚚 Redirection to a new destination

🔧 Delivery type change

↩️ Return-to-sender happened

❗Because these adjustments come directly from the carrier, Swotzy can’t spot them in advance.

🤔 Don’t Agree with a Charge?

No worries! If something looks not correct:

1. Fill out the Invoice Dispute Form 📝
   
   
2. Attach evidence (photos, tracking screenshots, etc.) that supports your case 📸
   
   

❗Heads-up: Disputing a charge doesn’t pause the payment due date of the invoice. Please settle the invoice on time. If your dispute is approved, we’ll refund the difference right away.