Service availablity
| Shipping From | Shipping To |
| Lithuania |
85 destinations worldwide |
📍Full list of destinations available here
What's Included in the price presented on the Swotzy Platform?
| Free Courier PickUp |
Included Schedule a courier pickup in the platform's Manage Pickups section. 📚 Learn how to schedule a courier pickup on the platform in this article.
|
| Seasonal Surcharges (such as fuel, labor, transport, electricity, etc.) | Included |
| VAT |
Not Included VAT is applied to Swotzy's monthly invoice for shipments within the European Union. For shipments outside the European Union, no VAT is applied.
|
| Return |
Not Included |
When can the price on the Swotzy platform differ from the final monthly invoice?
- If the courier detects differences in the package's weight or size during delivery, the final invoice will be adjusted to reflect the actual measurements.
- Additional charges will also apply if the shipment exceeds the maximum permitted parameters.
Permitted Parcel Dimensions
|
Minimum package size |
9 x 14 x 2 cm, Envelope -6.2x 11.4 cm (C6 format)
|
|
Maximum package size |
60x30.5x2 cm Max. girth < 90 cm |
| Maximum weight of one parcel | ≤30 kg |
ℹ️ Learn more: Parcel packaging rules available here
Estimated Delivery Time (EDT)*
2-17 working days.
Speed Transit time depends on the country of origin and the destination country.
🗓️ Check the exact estimated delivery time on the Swotzy platform (in the Check Rates section or when creating a new shipment).
⚠️ Delivery times are tentative and not guaranteed.
Type of Delivery
| Transportation | Ground Shipping/ Avio |
| Delivery to Recipient |
❗⚠️ The delivery method is not guaranteed for the customer. |
| Cooperation with other couriers | Yes, Not specified |
Handing Parcel to Carrier
| Scheduling a free courier pickup through the Swotzy platform | ✔️ |
| Placing in the Parcel Locker | ✔️ |
| Bring to the Closest Post Office | ✔️ |
Delivery Tracking
You can easily track your shipment on the Swotzy Tracking page. Simply click on the specific shipment on the platform to access its tracking link.
Compensation and Insurance
| Compensation | up to €500 |
| Insurance | - |
In case of shipment damage or loss, please contact the Swotzy support team.
✍️ Claim form for a lost or damaged shipment.
ℹ️ This information is based on the terms of Lietuvos pašto shipment services.
For more details: RULES FOR PROVIDING POSTAL SERVICES TO BUSINESS CLIENTS
If you have any additional questions!
Please don't hesitate to contact our Support team at support@swotzy.com.
We are here and happy to help!
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