QWQER Express Delivery – Help Center

Express delivery within 3 hours

Delivery Speed

For same-day delivery, create shipment on the Swotzy platform until 20:00.
Pickup for this service will be scheduled automatically as soon as you create a label.
Deliveries are made within 3 hours from the time the shipment is created.
Shipments placed after 20:00 will be delivered the next day (QWQER couriers work from 08:00 to 22:00).

Shipping From	Shipping To
Riga	Riga/Riga area

Free Courier PickUp	Included ✅ There is no need to schedule a courier separately for this service. The courier pickup is automatically scheduled as soon as the shipment label is created on Swotzy platform.
Seasonal Surcharges (such as fuel, labor, transport, electricity, etc.)	Included
VAT	Not Included VAT is applied to Swotzy's monthly invoice for shipments within the European Union.
Return	Not Included

Maximum package size	60 x 60 x 60cm
Maximum weight of one parcel	≤30 kg

You can easily track your shipment on the Swotzy Tracking page. Simply click on the specific shipment on the platform to access its tracking link.

Compensation	The courier will fully refund the Customer if the order is damaged or lost during delivery due to the courier’s fault.
Insurance	-

Compensation Review Process:

If any damage occurs, the Customer must submit a written claim within 1 day of delivery.
The claim should include: The amount of damages, evidence of the condition of the Goods at delivery and at transfer (photos, etc.).
If a claim is not submitted within this timeframe, the Courier is not responsible and will not consider the case.
The Courier is not liable for any damages caused to the Customer or third parties after the shipment is delivered to the Customer’s recipient.
The Courier will fully compensate the Customer for the order value if it is damaged or lost during delivery due to the Courier's fault.