Why is my account Blocked?

When logging into your Swotzy account, you may see a notification about temporary account suspension. This could be due to the following reasons:

If you have not paid your monthly invoice despite repeated reminders, your Swotzy account will be automatically blocked. To unblock your account, please make the overdue payment and notify our customer support team at support@swotzy.com once the payment is completed.

Your account may have been temporarily blocked due to incomplete or incorrect information required for issuing invoices. Please contact our support team at support@swotzy.com, providing your company's official name, registration number, and official registered address to resolve this issue.

Your account can also be blocked if suspicious shipping activity is detected. In such cases, please contact support@swotzy.com, detailing the shipment contents, destination, and the nature of your business operations.