What to do if your shipment is lost or damaged

If something goes wrong, knowing what to do can save you time, money, and stress. Here’s a simple guide on what steps to take — and how Swotzy can help you along the way.

1. Stay calm and gather the details 📋

The first thing you’ll want to do is gather all the important information:

• Tracking number
• Order invoice
• Photos of any damage (be sure to snap a few from different angles)

Having these details handy will make the next steps much smoother.

2. Reach out to Swotzy 🛟

If your shipment is lost or arrives damaged, simply fill out this form 📝 and our team will jump in to file a claim with the carrier on your behalf.

The sooner you reach out, the better — many carriers have tight deadlines for filing claims.

3. Leave the claim filing to us 🙌

Once you’ve submitted the form, we’ll take it from there:

• We’ll file the claim with the carrier.
• We’ll make sure all the necessary documents are included — no paperwork headaches for you!
• We’ll keep you updated on the progress.

4. Tips to avoid future issues 🚀

While shipping problems aren’t always avoidable, here are a few tips to lower the risk:

• Always double-check the shipping address.
• Pack and label shipments properly. Find out guidelines in this article.
• Ask the recipient to inspect packages immediately upon arrival and report any issues quickly.

And remember — if something still goes wrong, Swotzy is just a form away from helping you out.