Service names on the platform
For deliveries in the Baltics
Door Delivery
Door-to-door courier delivery service in Latvia, Lithuania, and Estonia. Deliveries are made to both individuals and legal entities (to offices).
Deliveries in Europe
Door Delivery
Parcel deliveries up to 25 kg to all European Union countries (except Croatia) from door to door. The service includes all standard services, including shipment tracking and compensation in case of parcel loss or damage.
Maximum parcel dimensions
|
Maximum parcel length |
Length and girth combined |
Maximum weight per shipment |
For deliveries in the Baltics |
up to 100 cm |
up to 300cm |
up to 25kg |
For deliveries in Europe |
up to 100 cm |
up to 300cm |
up to 25kg |
Delivery of shipments
|
Delivery method |
Delivery destinations |
Delivery speed (working days)* |
For shipments to the Baltics |
By ground |
Latvia, Lithuania, Estonia |
1-3 |
For shipments to Europe |
By ground By air |
Europe (except Croatia) |
3-9 |
Delivery speed (working days)*: As indicated by the courier service
Delivery method to recipient
|
Courier delivery |
Delivery to collection point |
Parcel locker |
Nearest post office |
For shipments to the Baltics |
✔️ |
|
|
|
For shipments to Europe |
✔️ |
|
|
|
Key service features
-
Swotzy platform includes all variable surcharges (fuel, seasonal, labor, energy, etc.) in the listed prices.
-
Compensation is provided (up to €480 per shipment) in case of loss or damage, based on documentation proving the value of the shipment contents.
-
Devices such as mobile phones, laptops, tablets, and other electronics containing lithium batteries can be shipped.
-
Upon request, it is possible to receive a delivery confirmation document.
Services for the recipient
-
Recipients can track their shipments by entering the shipment number into the courier's tracking tool.
-
Shipments are handed over to recipients upon verifying their identification.
-
Recipients have the option to choose contactless delivery.
Shipment Handover to Courier
|
Free courier call-out on the Swotzy platform |
Placing parcel in courier parcel locker |
Dropping off at post office |
For shipments to the Baltics |
✔️ |
|
|
For shipments to Europe |
✔️ |
|
|
Service limitations
-
The indicated delivery time is approximate and not guaranteed.
-
Return costs for undelivered shipments are not included. Return of shipments is provided at a cost equivalent to the delivery price of the respective shipment.
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